Following extreme weather, we were contacted regarding network issues for an existing system, managed by another supplier. We were asked to offer a diagnostics service, and system repairs, to get the network operational again.
Our first step was to diagnose the network issues. Upon arrival, it was clear that the extreme weather had caused more problems than initially thought, with the entire network being knocked out as a result. To address the situation, Severnside Security conducted a thorough assessment of the site, mapping out the cable routes and documenting the damage that had been caused. We then developed a plan to repair, replace, and upgrade as required.
Within four weeks, we carried out the full restoration process, including replacing the damaged cable ends, along with new network switches and security cameras. To maintain the existing network infrastructure and enhance its stability, Severnside Security deployed UniFi system devices: this involved reconfiguring the previous supplier’s installation and implementing a new controller.
The benefits of the UniFi system are numerous. It offers a centralised management interface, easy scalability, and is really cost-effective. Severnside Security configured UniFi access points, switches, and gateways to optimise performance and security. The system is now supported with our 24/7 monitoring and management service, helping ensure the client and their property remain safe.
As a result, we have now been appointed the sole supplier for security and managed IT, providing comprehensive IT support, security systems and monitoring, and fire management services. Our client maintains direct contact with their Account Manager – Will Day – through a secure messaging service, which ensures a prompt response to their needs. For example, if a wireless device has a fault, Will gets notified on every warning and can follow up immediately with the client.